Especially, when you have a very active Facebook community around your brand, you need to be active all the time to keep a check on spam comments and profanity.
ShoutMeLoud Facebook page is now a community of 60K+ fans, and it’s one of the most active social accounts of ShoutMeLoud. I engage with readers in the form of questions, official updates, inspiring quotes and so on.
At the same time, I have to keep an eye on all the comments coming through, so that I could filter the spam and self-promotion comments out of the Facebook fan page. A good idea for page admin is to enable the Facebook page on site notification feature, which will be very handy.
Apart from this, Facebook pages have two handy features to stop profanity and moderation blocklist.
How to use Keyword moderation & Profanity Blocklist Feature?
- Moderation blocklist: Moderation blocklist is useful feature to block any words which are like spam words. For ex: Por*, Viag*a, Casin* and so on.
- Profanity blocklist: Facebook will block the most commonly reported words and phrases marked as offensive by the broader community.
To use the above two features: Go to your Facebook page and click on Edit page > Edit settings at the top.
Here you can see the section for Page moderation and profanity filter. You need to add your own set of words that you want to filter on your page. For example I have filtered “ahole” and when someone will try to comment with such words on my page status update, his comment will not be posted. This is very handy to ensure that your Facebook page stays free of spam. You can create your own word list or you can take advantage of these blacklist words by Ramsey Mohsen.
Profanity filter, on the other hand, works more on reported comments by other users on Facebook. I would prefer to set it as moderate or no filter. You can read this help guide to get more idea on how both of these filter works.
In last few years, Facebook have added numerous small but nifty features for page admins, to create an engaging and spam free community on Facebook. Some of the small but notable features are threaded comments, Facebook offer and Post scheduling feature. If you have not yet started working on promoting your Facebook page, this is a must read guide to help you start promoting your Facebook page.
Do let me know if you are using Words blocklist feature on your Facebook page or not? How do you deal with spams on your Facebook pages?