How Reliable Is Bluehost Hosting’s 30-Day Refund Policy Promise

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How Reliable Is Bluehost Refund Policy Promise
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30-day hosting money-back guarantee. No-questions-asked refund.

How many times have you come across such marketing and sales gimmicks when buying a product online?

Chances are most of us don’t ever usually get to that point, but at those rare times when we have to, the experience is not always pleasant, to say the least.

When I recommend a product, I ensure I do all kinds of testing before recommending it to millions of ShoutMeLoud users. Bluehost is one such web-hosting which is on our list of recommended WordPress hosting. I like it because it has many unique features to offer. This article, however, is not about what Bluehost hosting offers but its marketing gimmick and how reliable it actually is.

I thought of testing out how effective Bluehost money-back guarantee is. I’m sharing the exact steps and my overall experience with canceling a brand new Bluehost hosting account and getting the refund.

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The story behind the idea of trying to cancel the Bluehost account

3 weeks ago I purchased a new hosting package from Bluehost to test out their new features. I purchased a new hosting package and have been playing around with it. Only yesterday did I realize that it had been over 25 days since I purchased it and that is when the idea of testing their refund policy came into my notorious mind.

Why am I doing this?

Usually, companies make it really difficult for users to cancel their accounts, and not everyone has a blog to share their experience.

Therefore, I took it upon myself to find out what its like to cancel the Bluehost hosting account and whether or not I will get a complete refund.

Let’s get down to business

I was hoping to find an account cancellation form. However, Bluehost offers account cancellation over the telephone. Their cancellation department is based out of USA and I had to dial the USA number from my country.

And we all know how much time tech support usually takes.

I used Google voice to call Bluehost account cancellation department and for the extra info, you can make free calls to the USA using Google voice.

I called 844-853-6296 and the operator on the other side was Daniel.

Here is how our conversation went: (I’m editing the pleasantries and focusing on important stuff)

Operator: What’s your domain name?

Me: *******.com

Operator: The last 4 digits of your password?

Me: ****

Operator: I have sent you an email with Validation Token. Kindly provide me with the information.

Bluehost-Validation-token-
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Me: 304522 (Tip: Keep your email open and your Bluehost account password handy)

Operator: Is there anything I could do to change your mind?

Me: Thanks but I would like to go ahead with my account cancellation and get the full refund.

(… Waited for 30 seconds)

Operator: Alright! Would you like to keep the domain name or cancel that as well?

Me: If I cancel the domain, will I get a refund for that as well?

Operator: Nope. Domain money can’t be refunded.

Me: Alright. I would like to keep the domain name.

This is where he put me on hold for a minute and then…

Operator: I have canceled your account. You will get the full refund within 3-5 working days.

I acknowledged that and hung up.

Was that for real, I asked myself! It took me a few minutes to soak that up.

In no more than 8-10 minute I was able to cancel my account without any questions being asked. Usually, account canceling experiences are never one worth talking about.

Another thing is, depending on your payment method, you can get the refund within 24 hours as well.

According to Bluehost account cancellation page, if payment mode is:

  • PayPal: Refund will be processed within 24 hours of account cancellation.
  • Credit card: Refund can take up to 10 days, depending on your card issuer.
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Conclusion: Bluehost account cancellation is swift

Overall, I was impressed by the whole process of Bluehost account cancellation. It was smooth and actually a no-questions-asked refund. The only thing not likable in this process, also a feedback to the Bluehost team, is the lack of a confirmation email as soon as the account is canceled. However, you can verify your account status by visiting the billing section of your Bluehost account dashboard.

Overall, Bluehost scored well in this experiment and they definitely deserve a big round of applause for being customer-centric.

Have you ever tried claiming the full refund with Bluehost or any other online services? How was your experience? Let us know in the comments below.

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Authored By
A Blogger, Author and a speaker! Harsh Agrawal is recognized as a leader in digital marketing and FinTech space. Fountainhead of ShoutMeLoud, and a Speaker at ASW, Hero Mindmine, Inorbit, IBM, India blockchain summit. Also, an award-winning blogger.

22 thoughts on “How Reliable Is Bluehost Hosting’s 30-Day Refund Policy Promise”

  1. Harsh, thanks for telling the full procedure of cancelling bluehost hosting in case of problem. The only thing to note is that we have to make phone call to there US call center which is quite expensive. Other that that everything looks good.

    2 years back I remember cancelling my ‘1and1’ hosting, there too I had to call their US call center and had to spend some 120 rupees in that call.

    1. Harsh Agrawal

      @Yogi
      I shared a trick in the above post on how you can make free calls to the USA from India or any other country. 🙂

  2. Thanks Harsh,
    For telling us the cancellation process of bluehost hosting. I’m looking for a hosting site. It will surely help me and others if someone is unsatisfied with bluehost’s hosting.

  3. Patrick Leonard

    I’ve been using blue host for quite awhile and I’m quite happy with the their service for WordPress hosting. I’d still recommend WP Engine if you have the budget but for a low cost option their features and support are pretty good.

    1. Harsh Agrawal

      @Patrick
      Thanks for your comment and adding more value. If you like WPEngine, then you should also check out Kinsta. I have used WPEngine and later on shifted to Kinsta hosting which is where currently ShoutMeLoud is hosted. Better service and pricing.

  4. KRISHNENDU MANDAL

    Hi, Thanks for sharing it.
    Many time I chatted with them for technical support and they always help up to their level. Till now I am satisfied with their services.
    Very nice.

  5. I am freelancer and have been working for 2 years. My clients mostly had bluehost and i have very bad experience with this hosting. Most problems in this hosting are
    1. Login error due to dynamic IP address
    2. Cpanel dont work sometimes
    3. Difficult to use the cpanel.

  6. Really informative content. There are so many hosting sites in the market and to decide which could be relevant to your application is really a challenging task.
    I wanted to know that while choosing a hosting site, what are the other factors that I should have to consider apart from their backend support? How to test their servers? Is there any method to check? What you recommend?

    1. Harsh Agrawal

      @Ashish
      Few things you should consider:

      Platform support and compatibility (Ex: WordPress)
      Storage
      Bandwidth
      SSL
      Security
      Support (Technical is more important than sales)
      Brand value (This way you are certain you working with a reputed company)..

      Read a lot of reviews which is based on experience and then pick one.

      I usually pick random hosting and test them. It’s something I like doing and it help me to compare different hosting to see which is better than other.

  7. I’m trying to cancel my account right now and they’re telling me I’m not allowed. Giving me a hard time saying they don’t even have a 30 day money back guarantee even though it is right on their website.

  8. A perfect article for beginners. Hey! Harsh just after reading this article I feel blue host is far much reliable and better hosting provider I should give a try at. Some of my friends are using it already, I will give give it a try as well. Thanks for such a detailed article.

  9. i buy hosting from godaddy already. can i convert it in bluehost? and is there any coupon for bluehost that after using that i can get discount?

    1. Harsh Agrawal

      Hello Usman,

      You can migrate your blog from godaddy to bluehost. Since, you are buying bluehost for the first time, you will get a discount. I recommend you to buy for 3 years as it is the most cost-effective. After 3 years, there will be no discount on renewal.

  10. IKBAL VALIYATHODI

    This month I have experience with Bluehost cancellation.
    I purchased Bluehost with full of hope. But that not perform well compare to my old hosting. I got frequent emails Jetpack about site down.
    I contacted customer care and they told avoid it.
    Finally I decided to cancel and refund the amount. I purchased another hosting and migrated my website.
    I just used chat option and asked for cancellation. They asked 5 questions and I replied it. I paid $96 for 3 years. They deducted $15 domain fee and refunded $81. I received money within 2 days. Service disappointed but refund policy nice.

  11. Om Sai Krishna Polytechnic

    This month I have experience with Bluehost cancellation.
    I purchased Bluehost with full of hope. But that not perform well compare to my old hosting. I got frequent emails Jetpack about site down.
    I contacted customer care and they told avoid it.
    Finally I decided to cancel and refund the amount. I purchased another hosting and migrated my website.
    I just used chat option and asked for cancellation. They asked 5 questions and I replied it. I paid $96 for 3 years. They deducted $15 domain fee and refunded $81. I received money within 2 days. Service disappointed but refund policy nice.
    thanks,
    OSKP

  12. It took me about 10 minutes using live chat. Go to “support” and click a few boxes, they’ll make contact, you’ll need your password and credit card (last 4 digits) and that’s it, I got a full refund. Very impressed.

  13. Hello Harsh Bro,

    Today, i am cancel my Bluehost account with the help of this post. But they did not send me any Email Validation Token. I think the change the process. They simply asking my last four characters of account password, and cancel my account.

    I also learning the method of free calls to USA with this post.

    Thanks.

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