It’s been 3 years since I have started using HostGator’s web hosting service.
Today in this article, I am going to share my HostGator experience and the various ups and downs, and pros and cons of this three-year experience.
How I came to know about HostGator
Earlier I was on DreamHost, and I had very bitter experience with them.
So I started looking for a reliable web hosting company. I had a chat with Harsh, and he recommended me to try HostGator.
I trusted his decision and bought a 1-year “Baby” hosting plan from them. In the “Baby” plan, we can host unlimited domains with unlimited websites.
Before we move on, I just want to say a big thank you to Harsh for suggesting HostGator.
3 Reasons Why My Hostgator Experience Was Good:
1. Free migration of site from old server to new server
When I bought this hosting plan, I was having a problem in migrating my old site to the new server. HostGator sent me an email that their professional team provides a free site migration service.
It was a life-saving email. I immediately contacted HostGator Live Support and asked them to migrate my old site to the new server. Their services were so quick that within 10-12 hrs, my site was on the new server.
Other web hosting companies like DreamHost and Bluehost do not provide free migration services.
2. A big nightmare
A few months back, one of my sites was misbehaving.
It was showing some malicious code. I contacted HostGator’s live chat system and told them about my site. They transferred my chat to an admin of Network Security.
The representative handled my problem very well and removed the malicious code from my site. He told me how that malicious code entered my site, and also gave me instructions and tips to remain safe in the future.
3. HostGator customer care
My hosting was going to end during the month of March and I did not know.
I got an email from HostGator saying that my hosting was going to end in the next 10 days. Well, I forgot to pay the hosting bill and after 10 days I got another email. They said they’d given me a grace period and after another 7 days, my hosting account would be suspended.
I did not have any money in PayPal and did not have a credit card.
I contacted my bank and they told me that it would be 10-15 days for my credit card to come. But I had to pay the hosting bill…
I sent an email to [email protected] and requested them to extend my account suspension date. I told them that I was arranging to receive a credit card, but it wouldn’t be there in time to make the payment. They asked me how many days I needed, and I told them that in 10 days the bill will be paid.
They did not ask any further questions and extended my account suspension date. I got my credit card 10 days later and paid the bill without any hassle.
Hostgator experience: Some negatives
When I bought the “Baby” plan from HostGator, I was told that I would get a $100 Google AdWords coupon.
But after I bought the hosting and applied for the coupon, I came to learn that the free coupon code was only for the USA & Canada… and not for Indian users.
It was a really embarrassing moment.
HostGator should have said something about this.
This was the same with their toll-free number- available only for USA & Canada users.
But for making free calls to HostGator, one can use services like Whistle.
So, this has been my HostGator experience. Like I said, I have been with them for 3 years and couldn’t be happier. I recommend HostGator to everyone. Let me know your HostGator experience in the comments below!