Its been 3 years I am using Hostgator Web Hosting Service. Today in this article I am going to share my Hostgator experience that how I spent these 3 days with Hostgator, what ups & downs I faced during these 3 years. Lets start:
From where I came to know about Hostgator Earlier I was on Dreamhost and I had very bitter experience with them. Then I was looking for a reliable web hosting company, I had a chat with Harsh and he recommend me Hostgator. I trusted his decision and bought 1 years hosting from them with Baby plan. In baby plan we can host unlimited domains with unlimited web space. Thanks Harsh for suggesting Hostgator.
3 reasons why my Hostgator Experience was good:
Free migration of site from older server to new server :
When I bought hosting I was having problem in migrating my old site to new server. Hostgator sent me an email that their professional team provides free site migration service. It was a life saving email. I immediately contacted Hostgator Live Support and asked them to migrate my old site to new server. Their services were so quick that within 10-12 hrs my site was on new server. Other web hosting companies like Dreamhost, BlueHost does not provide free migration services but Hostgator do.
A big nightmare :
Few months back, one of my site was misbehaving. It was showing some malicious code in my site that was hosted on Hostgator. I contacted their live chat system and told them about my site. They transferred my chat to admin of Network Security and he handled my problem very well and removed the malicious code from my site. He gave me proper instructions that how malicious code entered my site and also gave tutorials and tips to remain safe in future.
Hostgator Customer Care:
The third reasons why I love Hostgator is, my hosting was going to end in the month on March and I did not knew that. I got an email from Hostgator that my hosting will be going to end after 10 days. I forgot to pay the hosting bill and after 10 days I got another email that they’ve given me some grace period and after 7 days my hosting account will be suspended if I did not pay my hosting fees. I did not had money in Paypal and no credit card. I contact my bank and they told me that it will 10-15 days for CC to come. I had to pay the bill. I sent an email to [email protected] and requested them to extend them my account suspension date. I asked them that I am arranging a CC to pay the bill. They asked me how many days I want and I told them to give me 10 days. Their staff is so helpful that they did not ask any further questions and extended my account suspension date. I arrange a CC and then pay the hosting fees.
Hostgator experience: Which was not Positive
When I bought Baby Plan rom Hostgator, I was told that I’ll get $100 free Google Adwords coupon but after I bought the hosting and applied for the coupon I came to know that the free coupon code was only for USA & Canada and not for Indian users. It was really an embarrassing moment. Hostgator should have told earlier about this. The same was the case with Toll Free number, it was also available only for USA & Canada users. Though for making free calls to Hostgator, you can use services like Whistle.
So, these were some good & bad Hostgator experience but I hope you like it. I recommend Hostgator to everyone. Now, waiting for your comments.