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Taking Website Backup on GoDaddy is Headache

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Taking Website Backup on GoDaddy is Headache

When ever it comes to WordPress webhosting, we have many options and we often stick to one which we heard the most, or have seen our favorite blog using it. Godaddy which is one of the popular domain registrar, and also hosting company, is one popular name due to it’s branding and advertising. No doubt, Godaddy always offers something lucrative when it comes to buying domain, but for webhosting, I often found it below the average quality level.

I mostly deal with WordPress websites, and that’s how I evaluate a hosting. If the specific webhosting is not great for hosting WordPress sites, I never recommend or mention it. In couple of my articles in the past, I have mentioned about issues with Godaddy and WordPress blog. Most of the people and client I have interacted with; who is also using Godaddy hosting for WordPress blog, most of them were facing the similar issues like:

  • Website downtime
  • Internal server error
  • Website very slow
  • Compatibility issues

Recently one of my Indian client who was hosted on Godaddy hosting, contacted me to recommend a reliable WordPress host, and he bought Bluehost hosting. Since Bluehost doesn’t help in website migration for free (They charge $99), I decided to help my client by moving his WordPress blog from Godaddy to Bluehost server.

My client was facing issue with WordPress site slowness, and his traffic was not more than 3K Pv daily. A reliable WordPress hosting company like Bluehost and Hostgator can easily accommodate up to 20K Pv/daily with a well-optimized WordPress blog. (From my personal experience).

Nightmare with taking backup from Godaddy:

Godaddy Website backup First of all, I always found Godaddy cPanel and dashboard to be more than complicated. I’m so used to using standard cPanel (offered by most of the hosting companies), that Godaddy panel seems always complicated. Even while buying a domain, there are tons of additional options, which is irritating at time. Though, this is my personal opinion, but I have seen custom panel example of Dreamhost, and they have done is elegantly and without confusing the customers. Anyways, this is entirely different story and most important thing I will talk today is taking website backup on Godaddy hosting.

Needless to say, Godaddy hosting servers are not that great for WordPress blog, and most of the time people who are on Godaddy servers, ended up paying more for VPS or other high-end options on Godaddy, without knowing that; they can get better results in less amount on a server optimized for WordPress blog. See: In-budget quality hosting companies for WordPress.

Anyways, this post is not exactly a quality review of Godaddy as WordPress hosting, but to point out on other problem that I faced today. As I mentioned above, I was trying to migrate my client WordPress blog from Godaddy to Bluehost following my earlier tutorial, and part of the process is taking backup of WordPress wp-content folder.

Suggested read:

This is one of the simple process, in which you connect to your hosting account via FTP, Zip the wp-content folder and download it quickly. It sounds so simple, but Godaddy have their own limitations for such stuff. They kind of try to force users to stick to their own hosting by putting on limitations like this:

  • You can’t create a Zip or Tar archive of files or folder larger than 20 mb with Godaddy file manage tool or using any 3rd party FTP software.
  • Another issue is: If you try to download wp-content folders directly, timeout and connection errors are common issues.

It took me 4 retries and 5 hours to download a 70mb wp-content folder from Godaddy, and that too after I took a complete different route. None the less, download speed of file never exceeded more than 35-40Kbps. I’m using a 4 mbps broadband connection, and 40 kbps downloading speed is too less for that kind of broadband connection.

How I took  backup of Wp-content folder from Godaddy?

I tried few plugins that could help in taking WordPress folder backup, but none of them seems to worked due to various restrictions on hosting side. I also tried few plugins which could put the wp-content folder as backup directly to my Dropbox account, but no luck.

Time machine WordPress plugin archiving failed

By the end of trying numerous WordPress plugin to take backup of my client WordPress blog, I ended up trying WP time-machine, which also showed me error (Above screenshot) while trying to take backup to my dropbox account. Adding to my surprise, when I was about to ask Bluehost to do the paid migration, I noticed WP time-machine plugin made a backup of Wp-content folder at the root of my Godaddy server. The only problem was, it could not export the backup directly to my Dropbox account. Thankfully, single .zip file helped me to download the wp-content folder without much issue. (Just the slow speed and waste of precious time).

Also in the process, I found one useful resources which will help anyother who is not using WordPress, and using any other platform to host their site on Godaddy.

  • Using SSH: I’m not a big fan of using shell command, but if are comfortable using them, you can use this resource to run the command and transfer files from Godaddy to your new hosting using SSH. You need to refer to this guide to enable SSH on your Godaddy hosting.

You can also try finding some backup script, which might help in taking website backup from Godaddy. If you are using FTP client like FileZilla, you can consider increasing the retry and timeout number, that will be helpful.

If you are a newbie and thinking to buy hosting for your new WordPress blog from Godaddy, I would recommend you to STAY AWAY! Buy something which is tried and tested, and works perfect for WordPress. You can pick any of these hosting for your WordPress blog.

If you are an existing customer of Godaddy and hosting WordPress sites with them, I would love to hear your feedback and opinion about the same. Also, Do let me know which hosting company you are using to host your WordPress blog?

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Article by Harsh Agrawal

Harsh has written 1096 articles.

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{ 20 comments… add one }

  • Rohini

    Hi, I am a developer and I’m from India. I actually found your website by searching for ways to backup my client’s hosting files.

    When i found out that my client has already bought hosting in Godaddy, i was devastated. I had a bad experience with them.

    1)The control panel is way too complicated. I have to search the forum every single time to do something

    2)Their support is slow and not really helpful. I called them for about 3 hours for a problem and they couldn’t solve it. Not to mention three support executives at that.

    Now i have to backup the entire system and i’m stuck.

    Reply
  • sagar

    harsh, i am from india i want to purchase domain from godaddy.com. when i use my debit card of pnb banks they said, it is invalid. i also try entropay virtual credit card but this will also not help. also this debit card is not applicable in paypal so i cannot use paypal to send money but only i can receive money from paypal. is there any other way for indian users to pay online specially for godaddy.

    Reply
    • Jatin

      You must be trying to purchase an item with value less thasn 100, thi problem happens because Indian bank won’t allow this less transaction

      Reply
  • Jatin Gupta

    people who are facing downtime, should ask the godaddy guys to transfer their site on a server with less load, i have been using godaddy for like 2 years now on my wordpress blog, but other than the issues that everybody faces on any standard host, i didnt face anything weird.

    however the customised cpanel provided by then is real pain in the @$$

    Reply
  • serouj

    Using a Cpanel based hosting, you can backup an entire account with a single click and download in a compressed file, saving a lot of space.

    Unfortunately this is not possible with Godaddy and thats why I never host any website on Godaddy. Backup is a very important part of websites.

    Even I tried to install a WP backup plugin, but it doesnt work :(

    Reply
  • Yuvraj

    Hi Harsh,
    I am hosting my website on GoDaddy From past 4 month. In the beginning it was working fine but due to some reason I have created a new database for it and imported all the post. Since then it is showing Connection to the server is reset error when I am trying to post or inserting an image. I am not able to fix this error. I have also consulted with support team but they didn’t help at all. Can you suggest me what to do?

    Reply
  • Julio Ruiz

    Hi Harsh.

    I have 2 websites in godaddy, the first one for 3 years and second one some months, i´ve never had any problems with their service, but i heard some of my friends having really bad time with them.

    When one of my friends needed to change the hosting service for Hostgator it was terrible to download the data using filezilla, instead of that i used the Duplicator plugin for wordpress and in less than 2 hours i could transfer all the website and the database to the new hosting. Obviously it wasn´t perfect because we needed to fix some problems with te internal and external linking, but after that, everything was great.

    Regards

    Reply
  • Vivek Krishnan

    I second that about GoDaddy, Harsh. After using Bluehost…it can become almost impossible make any sort of navigation with the GoDaddy cPanel. They are so over commercial an push users too much with unwanted recommendations of purchase. Domain purchases take twice as long with these guys. #Frustrated

    Reply
    • Harsh Agrawal

      @Vivek
      I couldn’t agree less…. I had the similar experience with them when buying domain.. Always find it waste of time… The only great thing about them is those lucrative $1.99 domain….

      Reply
  • RV

    I’m currently using Godaddy ultimate web hosting, as you said sometimes Am facing Internal server error. But downloading wp-content via Filezilla is good, the speed is 420 KB/s.

    Reply
  • Sunith Babu L

    I currently have 5 blogs hosted on GoDaddy, Its really a nightmare for me especially taking db backup and creating a backup of Wp folder.

    I might move to Hostgator but moving to hostgator from GoDaddy is another nightmare

    Reply
  • Prabu Krishna

    Hi Harsh,

    Currently i am using godaddy and hosting wordpress. Sometime i am also facing the some prolblems that you mentioned above.

    Reply
    • Harsh Agrawal

      @Prabu
      If it’s happening at negligible rate..You can ignore it and stick to them..But if problem happens all the time, it’s sign of making a shift to something better..
      Also, it’s a good idea to keep optimzing your blog for speed…
      Ex: Use a good cache plugin (W3TC or Super cache)
      optimize Database
      Minimize the number of PHP calls
      Check error.log for errors, and fix them…..
      Hope it helps…

      Reply
  • Bibin Varghese

    Hai,
    i am using godaddy account for my wordpress blog for past 6 months, initially it frequently show 500 error, after contacting them, they fix the issue. Now my blog is running without any problem. i cannot agree with your view because my blog speed is 88 in Page speed insight of google (sometimes go up to 94). You can have a look, I am not facing any downtime till now, but i must agree that their hosting is not good for wordpress and their support will not give proper assistance for that also..Expecting your view

    Reply
    • Harsh Agrawal

      @Bibin
      From my experience:
      If your website is not having any issue on current hosting, stick to them as long as you could.
      Your page speed looks good…and you should stick to them as long as you don’t face any issue.

      Reply
  • Anant Shrivastava

    Hi Harsh,

    I am a godaddy user, although i wont say its Control panel is as good as cpanel but cpanel comes with its own risk subsets. I for one prefer to just have space and then i manage how to do other things.

    FTP using filezilla or a simple ssh based file copy works seemlessly on a linux account. I have been hosted at go daddy now close to 5 years. Never tried others in terms of speed but i liked what godaddy offered me.

    I use Delux linux hosting.

    Reply
    • Harsh Agrawal

      @Anant
      5 years is a really long-time for accessing a hosting; thanks for your honest feedback…

      Reply
  • Kinjalk Tripathi

    I think you can easily do it by using Wordpress Plugin BackWPUp.

    Reply
  • AMaan Rizwan

    Godaddy is even slower than Zyma, that’s why my page load time is 2.09seconds instead of 1.09(on Hostgator)

    As far as I know, the economic plan of Godaddy hosting does not have cpanel only.

    Reply

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