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    Articles by Sarika Periwal

    How to Create a Good Customer Care System?

    May 8, 2012
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    Today the most successful and fast growing companies are leveraging technology and automation to personalize messages and craft a smooth customer experience. That is why so many management consultants are being contacted about getting a good customer care system in place in companies today. Features of an Excellent Customer Care System Be More Practical Than Bookish A software can give you the details you need, but not the attitude. If you are working as a customer ...

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    3 Ways to Offer Most Annoying Customer Care Experience

    January 6, 2012

    When ever we talk about a good brand or bad brand it’s always judge by customer care experience of users. For example, if your telecom company customer service makes you wait a long and never able to resolve your issues, it’s like a bad experience. Similarly, if they resolve your issue within minutes and without any wait time, that’s what we can good experience. On internet, you will find many horror experiences with companies shared ...

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