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5 Freelancing Tips for Better Client Relationship

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5 Freelancing Tips for Better Client Relationship

Freelancing is a solepreneurship just like Blogging, but it need to be done with professionalism and with a guideline. There are many tools which helps in your Freelancing business like Activ collab, Toogl. I have been offering few services like Blog consultancy from long,  and in last 3 years, I have learned many client relationship trick, which not only help me in getting returning clients, but it also help me in word to mouth marketing. Freelancing is not everyone’s cup of tea. You might be lucky to get clients but to retain them you need to learn few things which will connect you to your client.

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Image Credit: Flickr

Client relationship is an important part of freelancing and that’s why most of small scale company has relationship manager, project manager and so on. The idea is to always keep client in the loop and keep him updated about the project updates.

Client relationship tips for every Freelancer

Less but detailed Email:

Imagine you interacting with your friend and he is sending you separate Email for everything. How annoying that would be for you? When you start working on a project and you need to update your client about the project and need his input, it’s always better to drop him everything in a single mail. Make sure you properly format the Email so that it should be scan able. This will also give an impression that you are taking this project seriously and more over this will build credibility.

Delayed project status:

Last week in India, we were celebrating Diwali which is one of the biggest festivals here. At the same time I was dealing with 5 projects. Since I knew I won’t be able to work for next 4-5 days, I dropped an Email to the client stating  the same. I also explained them a little about Diwali (Festival) and also mentioned when we can resume the project. It’s always a good idea to let your client know if you are not going to be available.

Voice call/Video Call:

Recently I posted about tutorial on How to get Google voice account outside U.S.A and since then I started getting in touch with my clients over phone. This also added a personal touch into our relation and clients started trusting me more. Since Google voice let me make free voice call to any U.S.A based number, my voice cost come down to zero and I added another level of customer satisfaction into my freelancing career. If you are not comfortable with Google voice, try to get your client on skype and fix a meeting once in a week to get more details and keep them updated about the status of project.

Understand your client:

Every human being is not the same and this is very true in Freelancing World. I deal with people who are highly professional and only thing they want to talk about is work and there are few clients who prefer talking in more friendly way and would like to know what’s going around. You need to understand every individual and give them treatment they deserve. This way you can make your one time client a returning client.

Take the pain of educating your client:

There are chances that your clients might not be so technically equipped and they might ask for something which is outdated. You should consider explaining the client why they should not consider selecting particular product and instead should consider another latest one.  This might not be an easy task, but if you accomplish it properly, you will buy an extra coffee and trust. Apart from freelancer, client would appreciate your knowledge and will also look for your inputs. If you find it time consuming, you can always maintain that such interaction would be chargeable according to your blog consultancy charges.

While dealing with client, try to keep yourself in their shoes and you will understand their need in better ways. One satisfied client is always better than 3-4 unsatisfied clients. You never know which client can become your regular client and probably he/she might refer some huge projects in future.

I have learned above tips from my experience of freelancing and I would appreciate if you share any Client relationship tips which you have learned from your experience. If you always acted as client, I would love to know what do you expect out of your service provider.

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Article by Harsh Agrawal

Harsh has written 1096 articles.

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{ 7 comments… add one }

  • seenu

    Its very tough competition in freelancing.
    so, better to always satisfy you clients.

    Reply
  • Wasim ismail

    Some decent tips, while freelancing, look into investing in online tools which will make your tasks easier, such as Accounts program, time and reporting application, and even project management tools. The more efficient you are the more the customer will be happy.

    Reply
  • Pritam Nagrale

    Awesome Tips Harsh. You need to take a lot of care while dealing with clients outside India and these tips are very important to follow.
    I have tried installing Google Voice but some problem is coming.

    Reply
  • Vivek Parmar

    freelancing is the best way to get more money and it is only successful who work with commitment and consistency like you. about clients its hard to make them satisfy, sometimes issues occurred with time duration, sometimes money problem, etc..
    hope these tips will offer me something

    Reply
  • Namit Gupta

    Nice tips Harsh :-) I would like to mention here a very famous 20-80 rule “20% of your clients will bring the remaining 80%” so always keep that 20% clients satisfied. Its something like that, I am not getting the exact words. But this is also a very useful tips.

    Reply
  • Jojo Mathews @Around Social

    Great tips, Harsh. Number of freelancers are really growing, on freelancer.com India is at no 2 with 19% of total users, your tips will be great help for new comers….

    Reply
  • Raja

    Thanks Harsh for sharing that……. i think that will be helpful for me……….in future most probably i will work with freelance then these tips will be my guidelines……..

    Reply

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